Terms and conditions

We pride ourselves on offering the best salon experience, this policy has been put in
place to ensure everything runs smoothly and you enjoy your total Caroline
Lysandrou Hair experience.


We offer an SMS reminder of your appointment time which is sent to you prior to your appointment.

CANCELLATIONS
A minimum of 24 hours’ notice for all cancellations is required. Please give the salon notice in advance.

Same day cancellations. Due to being in high demand less then 24hr notice of appointment cancellation will result in a $25 fee. This fee is paid upfront or will be added to your next salon visit.

**If your scheduled appointment is filled your fee will be voided however last minute cancellations can be tricky to fill on short notice and also delays clients who wish to visit us. The more notice you give the more chance we have of filling in your cancelled appointment.

** Large services scheduled in for 3 hours + in the salon with less then 24hr cancellation notice will be charged 20% of the total service. this is paid upfront or added to your next in salon service.

Please keep in mind. Our salon phone is only attended to within our trading hours. Be mindful of when sending a text or call. Cancellations times will only apply from our in salon trading hours. 


LATE ARRIVALS
You must arrive on time to ensure you receive the full service you have booked in for. Your appointment will be CANCELLED if your running 15 minutes late.
Please note:
- You may not receive a scheduled appointment during the same week as Caroline Lysandrou Hair gets booked in advance.
- If your stylist sees fit to continue your service, you will pay an additional late fee and /or will have some of your service time removed.


NO-SHOWS
Please be considerate of your stylist as your appointment time is scheduled for you. No-shows have a huge impact on our day. This also delays clients on our waiting list who wish to visit us at Caroline Lysandrou Hair.

NO-SHOWS will require to pay a $100 deposit for future appointments. (once the deposit has been paid your appointment will be fully secured.)

Please note:
- only 50% of your deposit is deducted from your service on arrival. This only occurs upon your first "no-show" after this appointment your full deposit will come off your overall service.  
- For future bookings the deposit is NON-REFUNDABLE under any circumstances (even if 24 hours’ notice is given.)


APPOINTMENTS Any appointments scheduled in at Caroline Lysandrou Hair that fall out of our cut off times for colouring, due to no earlier availabilities upon booking, will automatically be moved forward into an earlier time slot where available with notice. 

If you are unable to accommodate to this earlier time, your original appointment will be kept the same, with an additional fee added on top of your service to keep the salon open outside of trading hours. 

*For more information or queries please contact the salon.  


COLOURS
At Caroline Lysandrou Hair we perform a thorough consultation prior to your service. Please inform your stylist if the final result doesn’t present as you discussed. A minimum of 24 hours’ will need to be given to return for undesired results and we will rectify at no extra charge.
Please note:
- We do NOT under any circumstances provide refunds in the event that a client has change of mind.
- We will NOT rectify any undesired results if not discussed with your stylists within 24hrs from your appointment.
- Rectifying undesired results do NOT include re toning, cutting or blow-drying. (All these services above will be charged at normal rate).
- Your stylist has the right to refuse your service If we believe the integrity of your hair is not at a stable condition due to over- processed past chemical services, heat damage or any other issues that may affect the outcome of your desired results.


HAIR EXTENSIONS
A consultation prior to application is mandatory. We personalise the hair to each individual client depending on the density of your natural hair and what is best suited for you. 

please note:
- a $200 deposit is required for this booking. Please be sure with your booking as this deposit is non refundable.

- for smaller extension orders the deposit amount will vary. 



NET BANKING / PAYMENTS

if you are unable to pay cash Net Banking is acceptable on the day of your service in the salon, with a copy of your transaction sent to caroline.lysandrou@gmail.com OR the salon number. However if your unable to net bank we kindly ask you take out money and pay for your service on the same day. 

*All deposits are only acceptable by net bank transfer. Using your full name as the description, this assures yourself and Caroline Lysandrou Hair.